Access services through the Department of Social Services:
- Applications are available over the phone, in the office and using online services.
- To apply online, visit www.epass.gov.
- Applications are available outside the main entrance of the DSS office at our convenient self-service center.
- There is a secure drop box in front of the DSS office that is available 24-7. Please note that it is only checked during business hours.
- DSS employees are making every effort to answer all calls same day to ensure easy access. To apply by phone, please call 919-542-2759.
- Apply for report changes and upload documents for Child Support using www.childsupport.com. For case status update and payment questions, please call Child Support Customer Service at 1-800-992-9457.
- Child and Adult Protective Services reports may be made over the phone or in the office. Please call the hotline at 919-642-6988 during business hours and 919-542-2911 after hours and weekends.
Residents may continue to access social services in the following ways:
Apply, recertify, and report changes online for Food and Nutrition using https://epass.nc.gov
Apply and report changes for Medicaid using https://epass.nc.gov or https://www.healthcare.gov/
Apply, report changes, and upload documents for Child Support using
https://ncchildsupport.ncdhhs.gov/ecoa/#home. For case status update and payment
question you can call Child Support Customer Service at 1-800-992-9457
Have questions, call our office at 919-542-2759 or email us at ask.dss@chathamcountync.gov
To submit supporting documents for your cases, upload documents using the Secure Document Submission Form: https://gisservices.chathamcountync.gov/dssdocuments.
